A Guide to Fix Disney Plus Not Working on Various Devices

  • 25 Sep 2023
  • Cathenna
  • Disney Plus

Disney Plus is a renowned streaming service that lets you watch the latest blockbusters, thrillers, and a lot more. But sometimes, you may encounter issues wherein the service may not work like you want it to. Problems like Disney Plus errors 83, 42, 73, 39, and the like are common. So, you arm yourself with the right fixes for when you find Disney Plus not working.

Issues with the streaming service are common with nearly all devices, such as smart TV, Firestick, Roku, browsers, and phones. In this post, we will share with you the reasons and troubleshooting techniques for Disney Plus problems.

Why Is Disney Plus Not Working

Disney Plus can fail to work because of a wide variety of reasons. These include the following:

  1. Low bandwidth
  2. Wi-Fi not working
  3. The Disney Plus app lacks updates
  4. Disney Plus is down
  5. The service is incompatible with your streaming device.
  6. You are streaming Disney Plus from where it is not available.
  7. Your billing details are not updated.
  8. Device registration issues.

Fixes for Disney Plus Not Working on TV

Disney Plus won’t work on your TV if your smart TV model is incompatible with it. Also, if you have outdated firmware device settings, you will face errors in streaming. Use these measures.

1. Update Samsung TV

If the OS of your Samsung TV is outdated, you will certainly face problems in streaming Disney Plus. It’s important that you keep updated with the software updates that Samsung releases.

  1. On your Samsung TV remote, hit the menu button.
  2. Now, choose ‘Support’ followed by ‘Software update.’
  3. Tap ‘Update now’ and adhere to the guidelines on your screen to finish this process.

2. Start the Disney Plus app again and reinstall it

If you find your Disney Plus not working on Samsung TV even after the software, restart the app. You may then reinstall it.

  1. Hit the Home button on the remote and access the Disney Plus app.
  2. Highlight the app, and hold and press the Enter button on your remote.
  3. From the menu that shows onscreen, choose ‘Remove’ to uninstall Disney Plus.
  4. Now, access the home screen and go to the apps area.
  5. Choose Disney Plus and install it.

3. Modify the date and time.

You may ask why is Disney Plus not working on my TV if there are incorrect time and date settings on your device. So, it's essential to check the time and date and ensure they are correct.

Select the right time and date and then launch Disney Plus. You will not encounter any problems.

4. Restart your TV

Have you turned on your smart TV for an extended period? In such a case, your TV must be overloaded. Fix this problem by restarting your smart TV. It gives a fresh start to the device so it can function properly.

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Solutions for Disney Plus Not Working on Firestick

Disney Plus can often crash while you open it on Firestick or freeze during streaming. If you recognize these problems, follow these simple solutions.

1. Find the compatibility

Find out if your Firestick model is compatible with Disney Plus. Your Firestick must be running on Fire OS 5.0 or later versions. If it is not, Disney Plus will not work.

2. Login into Disney Plus again

Wrong login details lead to connection issues, which result in Disney Plus not working on Firestick. Log out and log back into this streaming service to fix this problem.

  1. Navigate to ‘Settings’ on Disney Plus.
  2. Tap the ‘Log out’ option.
  3. Open the app again and log in using your credentials.

3. Upgrade your Firestick

Sometimes, an out-of-date Firestick firmware also prevents streaming services from working. Use these steps to update Firestick.

  1. Navigate to ‘Home’ and click ‘Settings.’
  2. Tap ‘My Fire TV.’
  3. Go to ‘About’ and tap ‘Update.’

4. Reinstall Disney Plus

If Disney Plus still isn’t working on Firestick, a bug may be present in your app. So, reinstalling it will make the app work properly.

  1. On your Firestick, head to ‘Settings.’
  2. Select ‘Applications.’
  3. Click ‘Manage installed applications.’
  4. Choose Disney Plus to uninstall it.
  5. Now, install it again from the Amazon App Store.

Troubleshoot Disney Plus Not Working on Roku

There are various fixes that address the different causes behind Disney+ not working on Roku. Let’s learn them below.

1. Upgrade your Roku software

Roku devices need to be updated at regular intervals. If you are running it on outdated software, you will experience problems in accessing Disney Plus. To check if your Roku needs an update, go to its settings. Here, choose ‘System’ followed by ‘System update.’ Now, tap the ‘Check now’ option to see if your Roku is updated.

2. Find out whether Roku is compatible with Disney+

Roku devices that are not compatible with Disney+ will give you issues in streaming. So, you may need to upgrade to a new Roku device if you are using an older model. DisneyPlus supports the following Roku devices.

  • Roku Streaming Stick – This includes 3600X and 3800X
  • Roku Express
  • Roku Express+
  • Roku Premier
  • Roku Premier+
  • Roku Ultra
  • Roku Ultra LT
  • Roku Streaming Stick 4K
  • Roku Streaming Stick 4k+

3. Reboot Roku

Rebooting or carrying out a system restart on your Roku can also help fix streaming problems. It’s easy to reboot Roku. Just access the settings and choose ‘System.’ Now select the ‘System restart’ option. This process also clears cache data that may result in problems with Disney+

4. Reset your router

In case of an improperly working router, Disney Plus won’t work on your Roku. So, reset your router to fix the issue. Take it out from its power outlet and wait for some minutes. After that, plug it back. You may unplug your Roku device from the power outlet and plug it back.

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Resolve Disney Plus Not Working on Browser and Phone

It’s common to find Disney+ crashing on browsers and smartphones. Use these tips to make the service work.

  1. If you find Disney Plus not working on Chrome, clear the cache and cookies. Clear all browsing data from the history tab and stream again.
  2. Check your internet connection and find out if Disney+ is down. Use the official Twitter page of Disney+ to find out if the servers are under maintenance.
  3. Download an antimalware software and run it on your PC. It’s likely that the performance issues you are facing is due to a malware infection on your PC or laptop.
  4. Are you wondering why is Disney Plus not working on my phone? Force Stop Disney+ from the ‘See all apps’ section and relaunch it.
  5. Reinstall Disney Plus on your iOS or Android phone and then check if you can watch content.
  6. Update Disney+ on your respective phones. Go to the Play Store or Apple's App Store to find out if there are available updates.

Concluding Words

Use this comprehensive guide when you find your Disney+ not working on your device. We have covered the major solutions applicable to various streaming devices. Before implementing these fixes, check that your internet connection is stable and that Disney+ is not down. If you still face any errors, seek Disney Plus support.



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